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Momentive Research: Retail Attitudes and COVID-19

The COVID-19 pandemic might have altered how American shoppers  store, however it didn’t change their love of purchasing, in keeping with a brand new examine from Momentive. Retailers in all places needed to rapidly pivot to new digital channels, replace retailer insurance policies, endure closures and reopenings, and navigate provide chain points. Some corporations fared higher than others. shifting habits round buying greater ticket gadgets — like giant home equipment, autos, electronics, and furnishings — is one technique to perceive how COVID-19 has impacted retailers. 

Key findings within the examine:

  • 65% of U.S. adults have made a serious buy throughout the pandemic
  • Over half (54%) of People have skilled inventory/provide/transport points associated to COVID-19
  • Provide chain points are persisting: 47% of individuals have bought gadgets that weren’t their first selection, as a result of their desired merchandise was out of inventory or unavailable because of the pandemic

    • And of these, 41% most lately did so within the final three months
    • 1 in 5 (20%) of those customers plan to purchase their secondary selection, preserve it, after which purchase what they actually wished when out there

  • When shoppers have resorted to buying second-choice gadgets, clothes & equipment (40%), electronics (30%), and home equipment (31%) had been the three hottest sorts of gadgets
  • 30% of U.S. adults have had patrons regret for the reason that pandemic began

    • Of these, the highest three sorts of purchases which have brought about purchaser’s regret over the previous yr and a half are: furnishings (21%), electronics/video video games (20%), and clothes & equipment (20%)

  • Those that have made a serious buy throughout the pandemic are shopping for from Amazon at a a lot larger fee (74%) in comparison with those that haven’t made a serious buy (54%)


People buying habits throughout pandemic:

A majority of U.S. adults (65%) have made a serious buy throughout the COVID-19 pandemic.

  • Amongst those that have made a serious buy, clothes and niknaks are the highest sort of buy (59%), adopted by home equipment (52%) and electronics/video video games (47%)
  • 35% of these making over $100,000 yearly made a serious travel-related buy (flight, cruise and so forth.) in comparison with solely 20% of these making $50,000-$99,999, and a mere 10% of these making lower than $50,000
  • Customers are fearful in regards to the COVID-19 Delta variant; 61% assume the pressure may have a damaging influence on transport delays, a couple of quarter (24%) assume there can be no influence, and 15% assume issues will get higher. Individuals who haven’t been vaccinated towards COVID-19 usually tend to say there can be no influence (32%) in comparison with those that have gotten the vaccine (19%)


Majority are buying from large retailers

Amazon and Walmart proceed to dominate retail throughout COVID-19, with over two-thirds of People buying from them (67% and 68% respectively). 

Retailer findings:

  • Costco is well-liked amongst those that have bought giant portions of an merchandise after it turned out there after COVID-19 inventory points (27%); that quantity drops virtually by half amongst those that haven’t made any stock-related purchases (14%)
  • Greatest Purchase is a desired vacation spot for these making vacation purchases sooner than regular on account of COVID-19, with 38% of these early customers buying from there in comparison with 23% amongst shoppers general
  • Apple is very well-liked amongst Gen Z: 27% of these below age 25 have bought from Apple throughout the pandemic, in comparison with 13% of millennials and Gen X, and 4% of Boomers


COVID-19 provide chain points influence shopper buying habits:

Provide chain issues have abounded throughout the pandemic: 

  • 54% have skilled some kind of inventory, provide, or supply concern immediately due to COVID-19
  • Almost half of shoppers (47%) have purchased gadgets that weren’t their first selection as a result of their first selection was out of inventory or was experiencing supply delays on account of these points
  • Massive purchasers are experiencing extra issues with the availability chain. Amongst those that haven’t made a serious buy, solely 38% have had a difficulty with provide or supply, in comparison with 63% who’ve made a big buy
  • Amongst shoppers who’ve made a second-choice buy, 41% have made a second-choice buy within the final 3 months or much less
  • 78% of shoppers who’ve bought second-choice gadgets within the final three months say they’ve skilled transport or inventory points
  • Males are extra seemingly than girls (41% vs. 22%) to buy electronics or video video games that aren’t what they initially wished; girls are extra seemingly than males to buy clothes and niknaks that aren’t what they’d initially wished (47% vs. 35%)
  • Over two-thirds (68%) of individuals have purchased bigger portions of an merchandise due to previous inventory points, worry of future inventory points, or each

Need extra information? Click on right here to look all of Momentive’s polling by key phrase, subject, or media companion.



About Mometive:


Momentive is an agile expertise administration firm constructed for what’s subsequent


We ship intuitive, people-centric options that assist trade leaders rapidly and confidently make essential selections, take motion, and obtain tangible outcomes.


Our AI-powered platform is constructed with a purposeful stability of humanity and expertise, weaving collectively over 20 years of expertise with information derived from billions of actual questions and responses. As we speak, we provide enterprise options for agile expertise administration and insights by our three product manufacturers: Momentive, GetFeedback, and SurveyMonkey.


Learn extra about our polling methodology right here


Furnishings Business Information and in depth journal articles for the furnishings retail, furnishings producers, and furnishings distributors.

Learn different articles by Nic Ledoux

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